Shipping, Returns & Policies

Harky's Home is affiliated with Harky's Chimney & Home Services, LLC ("Harky's") - a chimney sweep and home services company in Texas that utilizes leading technology. We operate under the Harky's Chimney & Home Services primarily for the residential customer and Apartment Chimney Sweeps for multi-family property managers.

We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that. If you have any questions, please call us toll free at 1-855-542-7597.

ORDER CONFIRMATION:


As soon as you place your order, you will receive an order confirmation e-mail. This means that Harky's Home has received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

ORDER SHIPMENT:

If your order is in stock we process your credit card; your product should ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 2-3 business days of your order, feel free to follow up with us at: info@harkyshome.com


Most orders shipped to Continental US will be shipped via Fedex Ground. Some orders (over 100 pounds) require Freight Shipping and you will be contacted by our representative after you place an order to discuss all delivery details.

DAMAGES & RETURNS:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to: info@harkyshome.com and we will process an insurance claim on your behalf.

CANCELLATIONS & REFUNDS:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

ITEM INFO & PRICING:

Harky's Home reserves the right to change item pricing or information at any time. As a result, prices on our website may not be accurate. If an item is ordered off of the internet before we have updated our prices, the purchaser will be notified and given the option to cancel or pay the difference. If the price of an item is lowered after a purchase is made, Harky's Home will not refund the difference to the customer.

In some instances, we may show a picture that does not exactly match the product but helps illustrate what it will look like. Some examples include: wood products where the picture is not the exact shade, gloves where we only show a picture of only one color but offer several colors; gas logs where we show a 24 inch log set but offer other sizes, etc. In these instances, we will ship you the item you order as opposed to the what the picture looks like. Please check the product information and specs before you purchase.

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
GOVERNING LAW

THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED UNDER THE LAWS OF THE STATE OF TEXAS, WITHOUT REGARD TO ITS CHOICE OF LAW RULES. ANY LEGAL ACTION BROUGHT HEREUNDER SHALL BE BROUGHT EXCLUSIVELY IN THE COURTS IN HOUSTON, TEXAS, AND IT IS AGREED THAT SUCH COURTS SHALL HAVE JURISDICTION OVER THE PARTIES TO THIS AGREEMENT AND ANY DISPUTE ARISING HEREUNDER.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:  info@harkyshome.com.